Refund and Returns Policy

We want you to feel happy and confident when ordering from SmileClay. If there is a problem with your order, please contact us first and we will do our best to help.

Return Window

We accept return requests within 30 days after delivery.

To be eligible for a return, the item must be:

Unused
In its original packaging
In the same condition as received

It is okay to open the box to check the contents — we just ask that the materials and tools have not been shaped, assembled, or modified.

Please contact us before sending anything back. Items returned without contacting us first may not be accepted.

Items That Cannot Be Returned

We cannot accept returns for:

Opened clay kits where materials have been used
Used tools or accessories
Items that have been started, assembled, shaped, painted, or modified
Items damaged after delivery due to improper use or storage
Final sale or clearance items, if clearly marked

Our clay cake kits are non-edible craft products made for decoration and DIY crafting only.

How to Request a Return

To request a return, please contact us at [email protected] with:

Your order number
The reason for the return
Photos or videos if the item is damaged, defective, or incorrect

After we review your request, we will provide return instructions if the return is approved. Please do not send products back before receiving instructions from us.

Return Shipping

For returns caused by our mistake — wrong item, missing items, or confirmed product defect — we will cover return shipping and provide a replacement, refund, or other suitable solution.

For returns caused by personal reasons — changed your mind, ordered the wrong item, or no longer needing the product — the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our mistake.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. Include clear photos or videos so we can review the issue quickly.

Depending on the situation, we may offer:

A replacement
A partial refund
A full refund
Store credit

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 5 business days.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has not been processed or shipped yet, we will cancel it. If it has already shipped, you may request a return under our 30-day policy.

Address Issues

Please make sure your shipping address is correct before ordering. If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

Contact Us

Email: [email protected]